Support

Where is my data stored?

Your saved journal entries live on your device. On Apple devices, they can also sync to your personal iCloud. AI features use cloud processing, including temporary encrypted job storage on else’s generation service, as described in the Privacy Policy.

How do I restore my journal on a new device?

On an Apple device, install else while signed into the same iCloud account and allow the app time to sync. If you use Android or need help before replacing or reinstalling a device, contact us first so we can explain the options available for your version.

Do I need to create an account?

No. else works without a separate else account. Apple backup and sync use your iCloud account; Android app data is stored on the device.

How do I cancel my subscription?

Premium auto-renews until you cancel it through the billing provider where you subscribed.

• App Store: Open Settings, tap your name, tap Subscriptions, choose else, then tap Cancel Subscription. Apple cancellation instructions.
• Google Play: Open Google Play, go to Payments & subscriptions, choose Subscriptions, select else, then cancel. Google Play cancellation instructions.
• else web checkout: Open the customer-portal link in your RevenueCat subscription email to view or cancel your membership. If you cannot find the link, contact else support. RevenueCat customer-portal help.

Refund eligibility follows the policy of the provider where you subscribed and applicable law. Apple handles App Store requests. Google Play may direct you to else support after 48 hours. For a web-checkout billing issue, contact else support using the form below. See Apple billing and refund help or Google Play refund policies.

I purchased Premium but it's not showing up

Try the "Restore Purchases" option in the app's Settings. If the issue persists, contact us with the store you used and the order or transaction number, if available. Do not send your store password.

Where can I find my past Dreams and journal entries?

Your Journey keeps your Daily Dreams and journal history together, so you can return to them whenever you want.

How do signs, tarot, and daily wisdom work?

They are optional prompts for reflection and inspiration. They are not predictions or advice for important life decisions.